Privacy Policy for Oil Dash

Effective Date: 23/01/2025

Welcome to Oil Dash (“we,” “our,” or “us”). Your privacy is of utmost importance to us. We are committed to protecting your personal information and ensuring that your experience with our website (oildash.com), mobile applications, and related services (collectively, the “Services”) is secure and transparent. This Privacy Policy outlines how we collect, use, and share your personal information when you use the Services or interact with our customer support services. By using the Services or reaching out to customer support, you agree to the practices described in this Privacy Policy.

1. Information We Collect

To provide you with a seamless experience, we collect and process the following personal information:

• Profile Picture: To help identify your account within the app.
• Full Name: For account identification and communication purposes.
• Email Address: To send important notifications and updates related to your orders.
• Phone Number: For communication between you, drivers, and stores.
• Location Data: To assist drivers in navigating to your location and ensuring accurate delivery or pickup.
• Device IP Address: To help identify your device and maintain secure access to the app. We also use this data for analytical purposes, such as identifying trends and improving service performance.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Communication: To allow communication between you, service providers (drivers and HVAC technicians), stores, and our team regarding your orders for oil, diesel, or HVAC services. This ensures that all parties involved are informed and can coordinate efficiently for timely delivery or service execution.
• Order Fulfillment: To ensure accurate delivery of oil or diesel products and the scheduling of HVAC services to your specified location.
• Location Services: To provide real-time directions to our drivers and technicians, ensuring timely and accurate delivery and service execution.
• Customer Support: To address inquiries, support requests, and issues related to your orders or services. The information you provide helps us resolve any problems you may face.
• Device and Security Management: To identify and authenticate your device, ensure secure access to your account, and protect against fraudulent activity.
• Analytical and Performance Improvements: To analyze user interactions with the app and improve service functionality, performance, and user experience.
• Legal and Regulatory Compliance: To comply with applicable laws, regulations, and industry standards, including those related to tax, invoicing, and business operations.
• Fraud Prevention and Security: To protect against fraud, unauthorized access, and other security risks, ensuring the safety and integrity of your personal information and our services.

3. Sharing Your Information

We may share your information with third parties under the following circumstances:

• With Service Providers (Drivers, Technicians, and Stores): Your name, phone number, address, and location data may be shared with our drivers, HVAC technicians, and stores to facilitate communication and delivery or service fulfillment. This helps ensure that everyone involved in fulfilling your order or service request has the necessary information to coordinate effectively.
• With Payment Processors: We may share necessary payment details (such as your name, payment information, and transaction details) with third-party payment processors to securely complete your oil, diesel, or HVAC-related transactions.
• With Analytics Providers: We may share aggregated, non-personally identifiable information (including device data and usage information) with third-party analytics providers to help us analyze and improve the performance of our app.
• With Legal Authorities: We may share your personal information with legal authorities or other government agencies when required to comply with legal obligations, respond to subpoenas, court orders, or legal processes, or protect our rights, property, or safety, and that of our customers or the public.

4. We Do Not Sell Your Information

We do not sell your personal information to third parties. The information we collect is used solely for providing and improving our services, fulfilling orders, and ensuring a positive user experience.

5. Permissions We Use

To ensure the best experience while using our app for oil, diesel, or HVAC services, we request access to the following permissions on your device:

• Camera
  We use the camera on your device to allow you to upload a profile picture. This helps personalize your account and makes it easier for our team to identify and connect with you.
• Location
  We request access to your device’s location to offer key services, including:
  • Determining your precise location so that our delivery drivers or technicians can reach you quickly and efficiently for oil, diesel, or HVAC services.
  • Enabling real-time tracking of our drivers or technicians, so you can track their arrival and ensure timely service. Your location data is used exclusively for service delivery purposes and is not shared without your consent.
• Notifications
  We send push notifications to keep you updated and engaged, including:
  • Order status updates, such as when your oil delivery or HVAC service is scheduled, in progress, or completed.
  • Notifications from drivers, technicians, or our customer support team to ensure smooth communication throughout the service process.
  • Information about new services, promotions, and upcoming events relevant to your oil, diesel, or HVAC needs. You can adjust your notification preferences at any time in the app settings.
• Microphone
  We request access to your device’s microphone to support in-app communication. This allows you to speak directly with our drivers, technicians, or customer support team during your service, ensuring smooth coordination and any troubleshooting if needed.
• Phone
  We request access to make and manage phone calls directly from the app. This functionality enables you to contact our drivers or technicians for any immediate questions or updates related to your oil, diesel, or HVAC services.

6. Data Retention

We will retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. This includes retaining information to comply with legal and regulatory requirements, resolve disputes, and enforce our agreements.

7. Your Choices and Rights

You have the right to access, update, or delete your personal information at any time by adjusting your account settings in the app. If you wish to request a copy of the information we have collected, or if you have concerns about how your data is being handled, please contact our support team.

8. Security

We use industry-standard security measures to protect your information, including encryption and secure storage protocols. However, please note that no method of data transmission or storage is completely secure, and we cannot guarantee the absolute security of your information, including your device IP address. While we take measures to safeguard your data, there is always a potential risk in transmitting or storing information over the internet.

9. Children's Privacy

Our app and services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information as quickly as possible. If you are a parent or guardian and believe that we may have collected personal information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or industry standards. Any changes will be posted in the app and will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

11. Consent

By using our app or services, you consent to the collection and use of your personal data as described in this Privacy Policy. If we make any material changes to the way we process your personal data, we will notify you through the app or via email, and, where required, seek your consent.

12. Content Moderation

At Oil Dash, we are committed to maintaining a safe, respectful, and professional environment for all users of our services. To ensure this, we employ content moderation practices for any user-generated content, communication, and interactions within the app.

What is Moderated:

• In-App Communication: This includes messages, calls, or any interactions between users (e.g., customers, drivers, and HVAC technicians) through the app.
• Profile Information: Any content shared by users through their profile pictures or account details.
• Reviews and Feedback: Any reviews, ratings, or comments left by users regarding service experiences or product quality.

Moderation Practices:

• Monitoring: We reserve the right to monitor, review, or moderate content submitted or communicated through the app to ensure it complies with our community standards.
• Content Removal: If content is found to violate our guidelines, including but not limited to offensive language, harassment, illegal activities, or discriminatory behavior, we may remove the content or suspend/block the user’s account.

Our Community Guidelines:

To maintain a respectful environment, we ask that users adhere to the following guidelines when interacting through the app:

• Respect: Treat all users, drivers, technicians, and support staff with respect.
• No Harassment: Refrain from any form of harassment, threats, or abusive behavior.
• Legal and Ethical Use: Do not use the app for any illegal, fraudulent, or harmful activities, including any actions that could compromise the safety or well-being of others.

Consequences of Violations:

• Warnings: Users who violate our community guidelines may receive a warning or temporary suspension of their account.
• Account Suspension/Termination: Repeated or severe violations may lead to permanent suspension or termination of the user’s account and access to services.

We reserve the right to take necessary actions to protect our users and the integrity of our platform, and to comply with applicable legal obligations.

13. Signature Collection

As part of the services provided through our app, we may require users and stores to provide signatures for waiver forms, agreements, or consent forms related to the delivery of oil, diesel, or HVAC services. The signatures are collected electronically through our platform, and the following outlines how we handle this information:

What Signatures Are Collected:

• User Signature: A signature provided by the user for agreements, service acceptance, or waivers associated with the requested services (e.g., delivery, installation, or maintenance of oil, diesel, or HVAC systems).
• Store Signature: A signature from the store or service provider acknowledging the service request, fulfillment, or delivery of products or services.

How We Collect Signatures:

• Electronic Signature Form: Signatures are collected through a digital or electronic form within the app. Users and store representatives will sign the form by drawing or typing their name in a designated area.
• Confirmation: Once the signature is provided, users and stores will receive confirmation that their signature has been successfully collected and stored. This may include a receipt or acknowledgment of their agreement.

To view or complete the waiver form, please use the following links:

• User Waiver Forms: https://oildash.com/user-chargeback-waiver/terms-and-conditions , http://oildash.com/user-platform-waiver/terms-and-conditions
• Store Waiver Form: https://oildash.com/store-business-waiver/terms-and-conditions

Use of Signatures:

• Service Confirmation: User and store signatures are used to confirm that the service has been agreed upon, delivered, or fulfilled in accordance with the terms outlined in the waiver or service agreement.
• Legal Documentation: The signatures may be used as part of legal documentation to verify agreements, consent, or acknowledgment of service terms, including but not limited to the delivery of oil, diesel, or HVAC services.

Storage and Retention of Signatures:

• Secure Storage: User and store signatures are stored securely in compliance with applicable data protection laws. They are associated with the service records for future reference, verification, and customer support needs.
• Data Retention: Signatures are retained for as long as necessary to fulfill the purposes for which they were collected (e.g., confirming services or complying with legal obligations). After this period, they may be securely deleted or anonymized.

Sharing of Signatures:

• With Service Providers: User and store signatures may be shared with service providers (e.g., drivers, technicians) to verify service completion and to facilitate smooth communication or disputes resolution.
• With Legal Authorities: In certain circumstances, signatures may be shared with legal authorities or other government agencies as required to comply with legal obligations or resolve disputes.

User Rights:

• Access and Control: Users have the right to request a copy of their signature and related service documentation. You can do this by contacting our customer support team.
• Revocation of Consent: If you no longer wish to have your signature stored or used for the purposes outlined above, you may contact us to withdraw consent. Please note that this may affect the ability to process future orders or services.

14. False Advertising

At Oil Dash, we are committed to ensuring that all services and products advertised through our platform are accurate, reliable, and in compliance with applicable laws. If a store or service provider is found to engage in false advertising, misleading claims, or deceptive practices regarding the products or services offered through the app, we take this matter seriously.

• What is Considered False Advertising?
  False advertising includes, but is not limited to:
  • Misleading or exaggerated claims about the quality, performance, or features of oil, diesel, HVAC products, or services.
  • Providing inaccurate pricing information or offering services/products that do not match the description in the listing.
  • Using deceptive practices to induce users to make purchases or commitments under false pretenses.
• Our Actions Against False Advertising
  • Investigation: If a store is suspected of false advertising, we will investigate the issue promptly to determine whether the store has violated our terms or policies.
  • Removal or Suspension: If we confirm that a store is engaged in false advertising, we may remove their listings, suspend their account, or take further actions as necessary to protect users from misleading practices.
  • Legal Consequences: In cases where false advertising leads to legal or financial harm to users, we may report the incident to relevant authorities and cooperate with investigations or legal actions.
• Reporting False Advertising
  If you encounter any false advertising or misleading claims made by a store, we encourage you to report it to us immediately. You can reach our customer support team via [email protected].

15. Selling Illegal Items or Services

At Oil Dash, we strictly prohibit the sale or offering of illegal items or services through our platform. We are committed to providing a safe and lawful environment for all users, and any store or service provider found to be involved in selling illegal products or offering unlawful services will face immediate consequences.

• What is Considered Illegal?
  Selling or offering illegal items or services includes, but is not limited to:
  • Products or services that violate local, state, or federal laws, including but not limited to hazardous materials, stolen goods, counterfeit products, or illegal substances.
  • Offering services that are unlawful, such as unauthorized installations, unlicensed repairs, or services that violate safety codes or regulations.
• Our Actions Against the Sale of Illegal Items or Services
  • Investigation: If we suspect that a store or service provider is selling illegal items or services, we will conduct an immediate investigation to determine the legitimacy of the claims.
  • Removal or Suspension: If we confirm that illegal products or services are being sold or offered, we will immediately remove the store’s or service provider’s listings, suspend their account, and, if necessary, report the violation to the relevant authorities.
  • Legal Consequences: We reserve the right to cooperate fully with law enforcement agencies in the investigation and prosecution of illegal activities. Stores or service providers found selling illegal items or services may face legal action, including fines, lawsuits, and criminal charges.
• Reporting the Sale of Illegal Items or Services
  If you come across a store or service provider on our platform that you suspect is selling illegal items or services, please report it immediately. You can contact our customer support team at [email protected]

16. Health-Related Information for HVAC Services

At Oil Dash, we prioritize the health and safety of our customers, especially when it comes to HVAC (Heating, Ventilation, and Air Conditioning) services. HVAC systems play a crucial role in maintaining healthy indoor air quality and providing comfort. It’s important to ensure that HVAC installations, maintenance, and repairs are done safely and in compliance with local and federal health standards.

• Air Quality and Health
  • Indoor Air Pollution: Poorly maintained HVAC systems can contribute to poor indoor air quality, leading to respiratory problems, allergies, and other health issues. Regular maintenance, including air filter changes, cleaning ducts, and ensuring proper ventilation, is essential for keeping the air in your home or business clean.
  • Mold and Mildew Prevention: HVAC systems, especially those that are not properly maintained, can develop mold or mildew in the ducts, which can affect air quality and cause respiratory issues. Our service providers take the necessary steps to ensure your system is clean and mold-free, providing a healthier environment.
  • Preventing Sick Building Syndrome (SBS): Inadequate ventilation or improperly functioning HVAC systems can contribute to Sick Building Syndrome, where occupants experience symptoms like headaches, fatigue, or irritation of the eyes, nose, or throat. Regular HVAC service can prevent SBS by ensuring proper airflow and ventilation in your space.
• Health and Safety Standards Compliance
  • U.S. Environmental Protection Agency (EPA) Guidelines: Our HVAC service providers follow the guidelines set by the EPA to ensure that systems are running efficiently and safely. This includes proper disposal of hazardous materials (like refrigerants), maintaining good airflow, and adhering to energy efficiency standards to reduce the impact on both your health and the environment.
  • OSHA Standards: Our technicians adhere to safety standards set by the Occupational Safety and Health Administration (OSHA), ensuring that the work performed does not expose you or our technicians to harmful materials or unsafe conditions during the service.
  • Local Health Codes: HVAC services are conducted in compliance with state and local health codes, including those that regulate air quality, ventilation systems, and safety precautions when dealing with refrigerants and other potentially hazardous materials.
• Health and Safety During Service Visits
  • Personal Protective Equipment (PPE): Our HVAC technicians wear appropriate PPE, including masks, gloves, and safety goggles, to prevent contamination and ensure that both our technicians and customers are protected during service visits.
  • Disinfection of Work Areas: In light of recent global health concerns, our service providers follow strict hygiene protocols, including disinfecting any areas they come into contact with while working in your home or business.
• Energy Efficiency and Health Benefits
  • Energy-Efficient Systems: HVAC systems that are energy efficient help to reduce the presence of indoor pollutants and improve air quality. Our team will assist you in upgrading your system to one that not only promotes better health but also reduces your energy consumption, leading to long-term benefits for both your wallet and the environment.
  • Temperature Control and Comfort: Proper HVAC maintenance ensures that your heating and cooling systems are working efficiently, helping you maintain a comfortable indoor environment. Extreme temperatures can exacerbate health issues like asthma, allergies, or cardiovascular conditions, so it’s crucial to ensure your HVAC system is performing optimally to maintain a stable and comfortable temperature.
• User Responsibilities
  • Scheduling Regular Maintenance: To maintain the health benefits associated with HVAC systems, we encourage all users to schedule regular maintenance services. Routine check-ups can prevent issues that affect your health and comfort, such as dirty filters, mold build-up, or faulty air conditioning systems.
  • Air Filter Replacement: We recommend changing air filters regularly to prevent poor air quality and reduce allergens in the air. Our service providers can assist with filter replacements during scheduled service visits.

17. Data Breach Notification

At Oil Dash, we take your privacy and the security of your personal data very seriously. In the event of a data breach or any unauthorized access to your personal information, we are committed to promptly informing you and taking necessary actions to mitigate the impact.

What Constitutes a Data Breach?

A data breach is defined as an incident where your personal information, which is collected, stored, or processed by us, is accessed, disclosed, altered, or destroyed without authorization. This could include:

• Unauthorized access to your account or sensitive personal data.
• Accidental loss, destruction, or alteration of data.
• Theft or hacking of our systems or databases.
• Unauthorized access to our servers by malicious actors.

Notification of a Data Breach

In the event of a data breach, we will notify affected users as soon as possible and in accordance with applicable laws, including:

• Timely Notification: We will inform you of the breach as soon as we are aware of it, and no later than required by law (usually within 72 hours, depending on applicable regulations).
• Notification Method: Notifications will be sent via email, push notification, or through any other communication channel we have on file for you.
• Details of the Breach: We will provide information regarding:
  • The nature of the breach and the type of personal data involved.
  • The potential consequences of the breach.
  • Steps we are taking to address the breach and prevent future incidents.
  • Instructions on what you can do to protect yourself (such as changing passwords or monitoring accounts).
  • Contact information for any questions or concerns.

Steps We Take After a Data Breach

Following a breach, we will take immediate and appropriate action to contain the incident and prevent further unauthorized access to your personal information. This may include:

• Investigation: We will investigate the breach to identify how the unauthorized access occurred, which data was affected, and who was responsible.
• Strengthening Security Measures: Based on the findings of the investigation, we may implement additional security measures, such as encrypting sensitive data, strengthening access controls, or improving data storage practices.
• Assistance with Identity Protection: If sensitive data such as financial information, government IDs, or health information is compromised, we may offer affected individuals assistance, such as identity monitoring services, to help mitigate potential harm.

Your Rights in the Event of a Data Breach

If your personal data is compromised due to a breach, you have the right to:

• Receive timely notification of the breach.
• Access information about the breach, including details about the data involved and steps you can take to protect your information.
• Request a copy of your affected data and learn more about how it was used or accessed.
• Take action to protect your data, such as updating passwords or placing fraud alerts on accounts, depending on the nature of the breach.
• File complaints with applicable regulatory authorities, such as the Federal Trade Commission (FTC) or the state Attorney General’s office, if you believe your rights have been violated.

Compliance with Legal Requirements

We comply with all applicable state, federal, and international laws regarding data breach notification, including but not limited to:

• California Consumer Privacy Act (CCPA): In the event of a breach of personal data of California residents, we will notify you in accordance with the requirements set forth under the CCPA.
• General Data Protection Regulation (GDPR): If a breach involves EU residents' data, we will follow the GDPR’s breach notification requirements, including notifying affected individuals within 72 hours if necessary.
• Other Relevant Laws: We comply with state-specific laws governing data breach notification, such as those in New York, Texas, and other states with specific regulations for handling data breaches.

Preventing Future Data Breaches

We continually monitor our security systems and implement best practices to safeguard your data. While no system can guarantee 100% protection from breaches, we take all necessary precautions to minimize risk. These measures include:

• Regular security audits.
• Ongoing employee training on data security.
• Encryption of sensitive data during transmission and storage.
• Multi-factor authentication (MFA) for access to sensitive systems and user accounts.

Contact Us

If you have any questions or concerns about how we handle data security or if you believe your personal information has been compromised, please contact us immediately at:

• Email: [email protected]
• Phone: +1 833-645-3274
• Postal Address: 38 1st Ave East Islip, New York, 11730 US

18. Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise your data rights, please contact us at:

Oil Dash
[email protected]